WEB SUPPORT

For minor adjustments to your website, ROXTAR has set up a dedicated support department. You pay a fixed, low monthly fee, so you won’t encounter unexpected costs later. Below you can read what is standard within the support package.

WHY CHOOSE ROXTAR WEB SUPPORT?

  • Support for issues within 24 hours
  • No unexpected invoices
  • We never perform work without your permission
  • Available on weekdays from 9:00 AM to 5:00 PM

WHAT IS INCLUDED IN WEB SUPPORT?

Web support includes all minor changes that our first-line support can perform within 30 minutes. You can count on a maximum of 6 hours per year. This mainly concerns text and image adjustments. Examples include:

Minor website maintenance:

  • Adjusting opening hours (e.g., in footer, body, sidebar, or header)
  • Adjusting, replacing, or deleting texts
  • Adding photos to a page
  • Changing prices on the website
  • Adjusting the menu (adding or removing items)
  • Creating or deleting an Office365 email address
  • Setting up Office365 email on a (new) computer

And minor webshop adjustments:

  • Adding products, categories, or projects
  • Posting a news item or blog (provided text, not written by us)
  • All other changes that can be completed within 30 minutes

Not included:

More complex requests:

  • Installing a newsletter module
  • Designing or sending newsletters
  • Adding subscribers to a mailing list
  • Designing banners or sliders
  • Editing photos
  • Optimizing the ordering process in the webshop
  • Website optimization (technical or content-related)
  • Writing texts
  • Developing a new design

Not included: Time-consuming changes:

Webshop adjustments, such as:

  • Setting up or updating inventory management
  • Importing or exporting products
  • Building extra functionalities in the CMS
  • Adjusting packing slips or invoices
  • Adding extra options to the ordering process
  • Setting up new filters or variations in the webshop

Not included New style requests:

Style adjustments within the current design, such as:

  • Adjustments to the current design (such as mobile menus)
  • Formatting or adjusting tables
  • Changing website fonts or colors
  • Adjusting or customizing contact forms
  • Adding extra elements to the header (buttons, address, etc.)
  • Pagespeed optimization
  • Installing Google Shopping or other e-commerce modules
  • Setting up Google Analytics
  • Adding language modules

Work outside of support

If a change request does not fall under web support, we will always contact you beforehand for approval. You will then receive a price indication and an estimated delivery date. After your approval, we will schedule the work. For work outside the support package, an hourly rate of €110,- excluding VAT applies.

Availability

Our support department is available Monday to Friday between 9:00 AM and 5:00 PM. You can speak to someone directly by phone, and we answer emails on weekdays within 24 hours. If we cannot fulfill a request immediately, we will always let you know right away when it will be done.

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