WEBSUPPORT

ROXTAR has set up a special support department for smaller adjustments to your website. You pay a fixed, low monthly amount for this, so you will not be faced with unexpected costs afterwards. Below you can read what is included as standard within the support.

• Support within 24 hours if problems
• arise No unexpected
• invoices We never carry out work without your permission Available on working days from 9:00 AM
• to 5:00 PM

By web support we mean all minor changes that our first-line support can carry out within 30 minutes. You can count on a maximum of 6 hours per year. This mainly concerns text and image adjustments. Examples of this are:Minor website maintenance:Adjust opening hours (e.g.

in footer, body,

sidebar or header)Adjust, replace or delete texts Add photos

to a page Rates change on the

website Customize menu (add

or remove items)Create or

delete Office365 email address Set up

Office365 email on a (new) computer And

minor webshop adjustments:Add products,

categories or projects Post

a news item or blog (provided text,

not written by us)All other changes that can be completed within

30 minutes

More complex

requests:Installing a newsletter

module Create or send newsletters Add

subscribers to a mailing list Design

banners or sliders Edit

photos Optimizing

the ordering process in the webshop Website

optimization (technical or substantive)Writing texts Develop new design Not included:

Time-consuming

changes:Webshop

adjustments, such as:Set up or update

inventory management Import or export products Build additional functionalities in the CMSAdjusting

packing slips or invoices Add

additional options in the ordering process Set up new filters or variations in the webshop Not included New

style requests:Style adjustments within

current design, such as:Adjustments

to the current design (such as mobile

menus)Format or modify tables Change fonts or

colors of the website Adjust or

customize contact forms Add additional elements in the header (buttons, address, etc.)Pagespeed optimization Install Google

Shopping or other e-commerce modules Set up Google

Analytics Add language

modules

If a change request is not covered by web support, we will always contact you in advance for approval. You will then receive a price indication and an expected delivery date. After your approval, we will schedule the work. For work outside the support package, an hourly rate of €110, excluding VAT, applies.

Our support department is available from Monday to Friday between 9:00 AM and 5:00 PM.You will speak to someone immediately by telephone, and we answer emails within 24 hours on workingdays. If it isnot possible to carry out a request immediately, we will always let you know immediately when this does happen.